Frequently Asked Questions
With Frequently Asked Questions, You Get The Information You Need To Find Out More About Us and How We Can Assist You
About Us
Our Products
How Do I Find You?
We are located at 5440 East Speedway on the South side of the street and just West of Craycroft. There is a Whataburger just to the West of us.
What Is Your Customer Service Telephone Number?
We can be reached during normal business hours at (520) 795-7446. After hours please use our live chat, located at the bottom right hand corner of each page.
What Are Your Normal Business Hours?
Our normal production and business hours are Monday-Friday 8:30am -5:00pm. But you'll often see people working around the clock to meet tight deadlines.
How Long Have You Been in Business?
We have been in business for over thirty years. We were founded in 1989. Currently there is only one local location. Graphic Impact is a registered trademark. And it seems like we are always trying to protect our name.
Do You Have Local Management?
That's for sure! We are a Tucson, locally founded family business. Although the founder of our company, Howard W. Volin has a very broad, executive, marketing background. He wanted to be sure to put employees, customers and the latest technology first.
What Is Your Normal Delivery Time?
Our goal for standard delivery is 1-2 business days. We know how important fast delivery is these days. We make it a point to have ample stock of raw materials in stock. Sometimes delays cannot be avoided, but we will work with you to make sure that these delays will be kept to a minimum.
Where Can I See Examples Of Your Work?
We have a showroom where we would be happy to show you examples. Even more important, as Southern Arizona's largest in-house manufacturer, you will see examples all over town from the smallest name tags to the largest building and monument signs. Just ask!
Do You Save My File After I Place An Order?
Yes, usually for at least two years and normally by order number. It never hurts to tell us that you'll be reordering and, if you'd like, we would be happy to give you a reminder call. Just ask! Supply us with the highest resolution possible. You may order a name tag today but a banner in the future and you want the artwork to be ready.
How Should I Prepare My Files I Send To Graphic Impact?
Different files are required for different types of projects. Here are some helpful hints. Questions? Call customer service at 520-795-7446. We'll be glad to help.
Printed Signs: You'll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 100-150 dpi and at the full size of your project. These file can get pretty big but our "Send File" process is available to you on every one of our websites.
Printed Banners: You'll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 100-150 dpi and at the full size of your project. These file can get pretty big but our "Send File" process is available to you on every one of our websites.
Signs and Banners with Vinyl Lettering: . Vector files prepared with pdf, eps, and ai are are required.
Lasered or Engraved Name Tags: Vector files prepared with pdf, eps, and ai are required.
Printed Shirts: You'll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 150-200 dpi and at the full size of your project. These file can get pretty big but our "Send File" process is available to you on every one of our websites.
Printed Brochures, Business Cards, Flyers and Posters: You'll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 250-300 dpi and at the full size of your project. These file can get pretty big but our "Send File" process is available to you on every one of our websites.
Can I Place My Order Or Design My Job On-line?
Absolutely! Many of our product pages include links to "design your own" such as t-shirts and banners. Simply click the link and begin your design or go directly to our DESIGN AND BUY page. It's fast, easy, and a lot of fun.
How Large Of A File Can I Download To You?
The size of the file is almost limitless. But be patient, the larger your file, the longer it will take. To a large extent it will depend on your connection speed.
Graphic Impact Has A Number Of Different Websites, Why?
Because we manufacture so many products, many people are interested in details such as the technology used and the process used for fabrications. On our websites you will find links to these other sites. For example, there is a website dedicated just to reproduction of prints on metals, canvas and acrylic. Check-out PhotographyandArt.solutions. Another site, TucsonPrintedShirts.com, focuses on apparel. You can find out more by contacting customer service at cs@graphic-impact.com.
Digital Printing
We are an in-house producer of hundreds of products. With deliveries that make others seem slow. Never a set -up charge or a requirement for minimums. Advice on the best product for the job and marketing advice is always free.
Laser Engraving
Used for awards, special finishes, name tags, and ADA signage. Laser engraving and full color digital printing is always a great choice..
Banners
Vinyl banners, mesh banners, and fabric banners. There is no size restriction. Graphic Impact has produced banners has large as 15 feet by 200 feet.
Signs of All Types
Any shape, any size, any quantity, and all in full color. There is no minimum purchase requirement. Digitally printed, applied vinyl, lasered, or routed.
Printing Shirts and Other Apparel
Graphic Impact has four unique technologies when it comes to printing apparel. Each one unique depending on your need. Including full color, custom, digital transfers that you can apply to your own apparel.
Printing Of Photography And Art
For your favorite photographs, we have the ability to reproduce them on almost any material. The most popular? Canvas, aluminum, brushed metal. acrylic, glass, and wood. At almost any size without a set charge. With our process, many can be displayed outdoors.
Promotional Specialties
Branding is critical, from custom pens and key rings to the more exotics. We manufacture some in-house and other are sourced from our many trusted partners. Check to see if your choice falls under our NO MINIMUM category.
Posters
Posters are seen everywhere. Ours are custom and can be produced to any size or shape. The highest resolution and available with an adhesive or printed directly onto materials such as foam core and gator board.
Vehicle Lettering And Wraps
Be seen everywhere. From wrapping your entire vehicle, to magnetics or simple text and a logo. Let us help making the best choice for your needs.
Large Building Signs And Monument Signs
Graphic Impact has been selected to be part of some of the largest projects in Tucson You known the ones completed for Banner Health, the University of Arizona Athletics, the City of Tucson and a host of others. Reasons are we are a local supplier, state of the art technology, and reputation. How can the same company be chosen for a single name tag and a multi-million dollar project? Find out for yourself.
Wall Paper
Make a blank wall your canvas. Advertise product offering, show off your favorite photograph or artwork, or make the wall paper part of your interior designs. Graphic Impact has done projects of this sort up to 200 feet, floor to ceiling.
Architectural Design
Are you moving into a new location or renovating an old one. We'll help you make your signage (including ADA), directories, and photographs the center of attraction. And best of all everything will be designed and produced in house. Need help with installation? We do that too.
Graphic Impact Provides Private Webstores For Some Customers, Why?
Graphic Impact has provided custom websites for Franchises, Schools, Non-Profits, and Corporations. The three things that these organizations have in common are 1) keeping a consistent brand, 2) allowing members to purchase individually and 3) receiving the best possible prices.
Is Graphic Impact A Designer?
Customer trust us to review and offer suggestion on projects we assist them with. They also love to sit down and discuss plans about upcoming project with us. So yes, I guess you could call us graphic designers.
Is Graphic Impact A Marketing Company?
A primary we have with our clients is to make them successful in their own markets. Having gained experience with over 20,000 clients we have been able to help a lot of people. We use this experience and skill set to assist them in any way possible. So yes, we are definitely a marketing company, and we don't charge for this service.
Do You Charge A Fee For Visiting My Site, or doing surveys For Such Things As ADA Compliance?
No we don't. Our 30 years of experience make us experts in many fields. Tell us what you need and we'll make sure the right person is available to help. Even if we're uncomfortable in an area, we can hook you up with someone that can help.
What is Graphic Impact's philosophy on Recycling Of Material (and sustainability)?
This is a top priority at Graphic Impact. Much of our power is supplied by solar energy. Another example . . . we have abandoned printing systems that use solvents and have found that our new systems, solvent free, achieves more washes and colors are more vivid than classical screen printing techniques.methods.
